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Once again Celcom has secured Opensignal's 4G Availability award. Sign up to our newsletter to receive the latest Opensignal reports in your inbox, Mobile Network Experience Report Malaysia April 2020.

Unifi retained our Voice App Experience award, which measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union for quantifying overall voice call quality with a series of calibrated technical parameters. However, Maxis finished in first place as our users on its network experienced the fastest network response time of 43.4 milliseconds compared to Celcom’s 44ms. Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams. There are no best or perfect mobile networks out there. The operator sprinted to increase its score by 29%. Although U Mobile was the only operator below the 80% mark, we recorded the highest increase in 4G Availability on its network — a growth of more than 5 percentage points. Celcom also won our inaugural 4G Coverage Experience award in Malaysia with a score of 8.7 points (on a scale of 0-10). Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators. As for the choice of SIM cards, depending on your budget, usage and the frequency of your traveling (within cities, rural areas etc), you can pick a dual SIM combination from 6 different mobile networks in Malaysia. With the increasing use of social media, content sharing and video chat applications, mobile users are not just consuming content but are also creating content.

Like our other experiential metrics, it is measured on a scale of 0-100. Typical Voice App Experience at a regional level in Malaysia ranged from Poor to Acceptable. in Mobile Operators, Network, Tips/How To Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services - mobile voice apps such as WhatsApp, Skype, Facebook Messenger etc. Maxis won five out of eight of our awards. Enter your email address to receive notifications of new article by email. Most of these issues could be easily fixed but in the event of no coverage or during major network outages, there are no directive from the Malaysian Communications and Multimedia Commission (MCMC) to enforce domestic mobile roaming among the operators. 4G Availability shows the proportion of time Opensignal users with a 4G device have a 4G connection. Our 4G users on its network were able to find a 4G connection 89.7% of the time. In 3G Download Speed, Maxis and Celcom both scored 4 Mbps and tied for first place; Digi scored 3.5 Mbps for a firm second, followed by U Mobile with 2.9 Mbps experienced by its users, and Unifi was further behind with 1.2 Mbps. Video Experience for each operator is calculated on a scale from 0 to 100. For every metric we calculate statistical confidence intervals indicated on our graphs.

Maxis also reclaimed the Latency Experience award which it lost to Celcom in our previous report. Our users enjoyed the best Voice App Experience across all operators and all regions on Maxis’ network in Putrajaya with the highest overall Voice Experience score of 79.8 points. The List of Top 10 Telecoms in Malaysia 1. The operator extended its long-held lead in Download Speed Experience and has maintained its grip on the Upload Speed Experience in last six months.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. Maxis continued to dominate in Download Speed Experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks. With this increase Maxis is now almost 8 Mbps faster than its closest rival Celcom.

We further delved deeper into 12 states and two Federal Territories of Malaysia, comparing the results of these five operators as well as regional 4G provider Yes. Digi surpassed the 80% milestone with an improvement of 3.3 percentage points to garner a score of 81.7%.

Reports produced by Opensignal Limited may not be quoted, reproduced, distributed, published for any commercial purpose (including use in advertisements or other promotional content) without prior written consent. Pages in category "Mobile phone companies of Malaysia" The following 13 pages are in this category, out of 13 total. In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. While Celcom’s score grew by almost two percentage points since our last report, its closest rival, Maxis, boosted its score by almost four percentage points to finish in second place with 86.6% 4G Availability, followed by Unifi with 83.7%. With smartphones becoming the primary screen, the shift in video consumption habits have become very pronounced across the country, putting Malaysian operators in prime position to provide consumers with quality video streaming services as the demand continues to grow. For this reason, some metrics have multiple winners. Measured in milliseconds, latency refers to the delay users experience as data makes a round trip through the network. Our users on its network enjoyed a Very Good Video Experience in 11 states, and a Good Experience in the remaining three. Opensignal's Games Experience metric is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator's network. We saw a fierce competition between all six operators in our Voice App Experience category. As existing numbers began to run out, the three mobile phone operators were assigned numbers in 014 code distinguished by the first digit of the seven-digit subscriber number. With a dual SIM or an eSIM smartphone, you could always switch between different SIM Card (or up to 10 eSIM profile) and remain connected in the event of poor coverage, slow Internet speeds or during a major network outage. Measured on a scale of 0-100, it analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions including latency, packet loss and jitter to determine the impact on gameplay and the overall multiplayer Games Experience. The other two national operators — DiGi and Unifi — have remained below 5 Mbps with overall scores of 4.6 Mbps and 2.5 Mbps, respectively.

Opensignal is the independent global standard for analyzing consumer mobile experience. Kugan is the founder of MalaysianWireless. This means that our users found the experience “average” and a majority of them noticed a delay between their actions and outcomes in the game. We will not share your email address with third parties.

Cellular communication which were regarded as a luxury decades ago are now a vital part of our daily life. It considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. In our first look at the 4G Coverage Experience in Malaysia, Celcom won the award with a score of 8.7 points (on a scale of 0-10). Population data from Department of Statistics Malaysia (DoSM). We also saw some impressive improvements in the overall download speeds our users enjoyed on Unifi. - using a model derived from the International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. In Malaysia, our regulator, the Malaysian Communications and Multimedia Commission (MCMC) plays an important role in enabling access to mobile connectivity for the community and businesses while Telecommunication companies are spending billions every year to improve our mobile networks. Below are the six mobile network operators in Malaysia (and some of the virtual Telco/brands and its host network), for reference: A dual-SIM combination of two different mobile network is highly recommended, for example: For those who don’t have a big budget, they could get a secondary prepaid SIM as a backup and use it only when necessary. Measured on a scale of 0-100, it analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions including latency, packet loss and jitter to determine the impact on gameplay and the overall multiplayer Games Experience. In those cases, we show a statistical draw.

We saw fierce competition in this category, with less than 4 points (out of 100) separating all five Malaysian operators. Games Experience for each operator is calculated on a scale from 0 to 100. This means users on Maxis’ network now enjoy faster loading times and only occasional stalling while streaming video on their smartphones. The number of mobile cellular subscriptions stood at 44.601 million as at 4Q 2019 with penetration rate per 100 inhabitants is 135.4%.[12].

Maxis and Celcom were almost neck-and-neck for our Latency Experience award. Unifi was slightly ahead of the pack with a score of 77, giving our Unifi users an Acceptable Voice App Experience, meaning users on its network were generally able to comprehend without repetition while communicating on over-the-top (OTT) voice app services such as WhatsApp, Skype and Facebook Messenger. A Fair rating is characterized by sluggish load times and prolonged stalling, most notably on higher resolutions. The primary regulator of telecommunications in Malaysia is the Malaysian Communications and Multimedia Commission (MCMC).

Here’s how to remain Connected on your Smartphone – Guides & Tips, on Network Down? Maxis, DiGi and Celcom also earned Acceptable ratings and trailed closely behind, while U Mobile missed the same category by less than a point and ended up in the Poor rating bracket with a score of 73.8 points.

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

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